Over 5 years proven experiences in building SOC for enterprise and services providers over the world

Provides comprehensive solution with SOC policy, design and implementation, operation procedure and incident handling procedure

Key Benefits to MSSP

IT Partners has a vision devoted to provide total security management services for their customers, and has grown into a premier Managed Security Services Provider (MSSP), offering different Managed Security Services (MSS) including managed firewall and VPN, 

intrusion detection and prevention, server monitoring, antivirus and anti-spam monitoring and reporting services. To become a MSSP, IT Partners realized they need a platform that allowed for monitoring and managing disparate devices with automation. The platform also needs to be flexible and scalable to support multiple customers in order to increase the return of investment (ROI).

IT Partners had evaluated many SIM vendors for their MSS business. The evaluation included technical workshops and evaluation of customer references. There are several requirements from IT Partners in the evaluation:

1. Provide flexible and scalable MSS business model

2. Solid experience on building SOC for MSSP

3. Fully SOC automation

4. Low investment and maintenance cost

Finally, SIMCommander was chosen as their preferred security partner. “SIMCommander possesses in-depth and professional experience in designing, building and supporting numbers of SOC for MSSP globally” said Mr. Sunny Ho, IT Partners Ltd. “With SIMCommander proven technology, flexible customization and the highest level of consultancy service support that allow us to differentiate our service and win more customers.”

The key factors that IT Partners decided to choose SIMCommander – SIMCommander MSSP Platform:

A Complete Solution

The range of MSS offered by IT Partners will be varied by customer’s security requirements, including the availability, confidentiality, and integrity of information assets critical to the organization’s mission. “SIMCommander provides us the technology and highly skilled consultants,” says Sunny, “and transferring the methodology, processes and procedures to us, so that we could provide our Managed Security Service to different customers immediately.”

Measurable Services, Customer Confident

One of the critical requirements when customers select a MSSP is the Services Level Agreement (SLA). IT Partners requires a real-time incident tracking system to help them to manage all incidents and provide responses according to each customer’s SLA. “SIMCommander Incident Management Module (IMM) allows us to keep track on incident response time according to customer’s SLA to ensure our services is being delivered in consistent and high quality level to our customers” explained Sunny.

Fully SOC Automation

SIMCommander is a comprehensive and feature rich solution to automate the SOC operation for MSSP. SIMCommander automatic collects, normalizes and correlates logs from disparate devices and turn those logs into actionable information and display in the IMM and Management Console. Then operator can follow through the security Knowledgebase and Standard Operating Procedure (SOP) to provide incident response according to customers SLA more efficiency and effectively. “SOC Automation is one of the keys why we chose SIMCommander as our monitoring platform” explained Sunny.

Lower Operational and Maintenance Cost

SIMCommander unique Customer ID feature helps to correlate events by individual customers and makes reports available through a Web Portal. “With the Customer ID feature that allows us to lower the cost by sharing hardware, software & maintenance cost,” Sunny explained, “also the Customer Information Portal allows customers to login and generate reports by themselves to reduce our operational cost, so that we can support more customers without adding overhead.”

About IT Partners

IT Partners Limited is founded in 1996, to provide secure solutions to their clientele from which they were able to reap the full rewards of this new economy. In doing so, IT Partners Limited aim to make the most of technological advancement while reducing hassles and risks to customers; earning us a reputation for meeting, and surpassing customer expectations. With 6 years of experience and specialization in Security information technology areas, IT Partners Limited is confident on delivering a professional service for BEA.

About SIMCommander

SIMCommander is a leading security event management solution provider which helps corporations effectively to manage the risks related to Internet security. SIMCommander combines the 「best of breed」 security technologies and proven methodologies to centrally manage, monitor, alert and report all security devices throughout their IP network. Find out more information about SIMCommander at www.simc-inc.com.